Client Servicing Specialist
Nkiru works with various custodians to streamline the retirement planning process for families and individuals. Her role includes preparing client files, ensuring paperwork and transactions are processed in a timely manner, and supporting our Retirement Planners as they build customized retirement plans. She thrives on fitting together the complex pieces of retirement planning and enjoys helping families and individuals as they bring their retirement vision to life.
Nkiru began her journey at Merkle Retirement Planning as a Client Experience Specialist, where she quickly became known for her organization, energy, and enthusiasm—qualities that greatly improve the experience of everyone who visits us or reaches out by phone or email.
Before joining the Merkle team, Nkiru spent over ten years working in higher education at universities in Wisconsin and Arizona, where she specialized in admissions, financial aid processing, and student recruitment. She holds a Bachelor of Science in Human Development from the University of Wisconsin–Madison and a Master of Education in Higher and Postsecondary Education from Arizona State University.
Originally from Frederick, Maryland, just outside Washington, D.C., Nkiru now lives with her fiancé, Jon, and their daughter, Leila. Free time looks a little different these days, and she treasures family activities—taking neighborhood walks, visiting the fair or pumpkin patch, traveling back east to see loved ones, and enjoying weekly gymnastics classes with Leila.